Yes. The app uses industry-standard security practices—the same types of protections used by major financial and banking applications. This includes encrypted data transmission, secure authentication, and infrastructure designed to protect user information from unauthorized access.

Yes! You are in complete control and will decide what information each team member needs and can access. It’s as much or as little as you choose, based on their individual role and responsibilities.

If you have multiple children with special needs, you only need one subscription. You can simply set up a separate journal for each child within the app. 

Yes. We made A Special Needs Support easy to set up and navigate. While entering all of the initial information and contacts may take a little time, it is easy to do and once it’s done, you and your child’s support team are all set.

You can have as many people on your support team as you wish.  Each person’s situation will vary as to the number of service professionals, healthcare workers, family and friends that make up the support team. You will decide how many support team members are the right amount for your child. 

Yes, this app is great for any loved one who needs support! It can be used for a child, an adult, or an aging parent.

No worries.  While we’re sorry to see you go, you may cancel your subscription at any time. If you are on a monthly plan, your subscription will simply end and you will not be charged again. Annual plans are eligible for a prorated refund of any unused months, beginning the month after cancellation. For example, if you purchase an annual plan in January and cancel in April, you will be refunded for May through December.*

Please allow up to 60 days for processing.

*Refunds for App Store and Google Play purchases are subject to each platform’s policies.